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BETA

PRIVACY POLICY

Last Updated: January 29, 2026

Company: Instarate
Contact: andrew@instarateapp.com
Location: Poland

1. Introduction

Welcome to Instarate. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

2. Data We Collect

For Users:

  • Email address
  • Instagram username
  • Feedback content (reviews for artisans)
  • Service name and location related to your feedback

For Artisans:

  • Email address
  • Instagram username
  • Service names you offer
  • Service locations
  • Service schedule, prices, and durations

Automatically Collected Data:

  • Cookies for storing your location preference
  • Analytics data through Google Analytics (IP address, browser type, pages visited, time spent on site)

3. How We Use Your Data

We use your data to:

  • Provide and improve our platform services
  • Display artisan profiles, services, and reviews
  • Enable users to book reservations with artisans
  • Generate AI-powered summaries of artisan feedback
  • Analyze website usage through Google Analytics
  • Communicate with you about your account or reservations
  • Comply with legal obligations

4. AI Processing

We use artificial intelligence to analyze and summarize user feedback. This helps create overview summaries of artisan services. The feedback data shared with AI services includes only the public review content, service names, and locations - no email addresses or private information.

5. Data Sharing

We do not sell your personal data. We share data only in these situations:

  • AI Services: Feedback content for generating summaries (no personal identifiers)
  • Google Analytics: Anonymous usage statistics
  • Legal Requirements: If required by Polish or EU law
  • Public Display: User feedback is displayed publicly on artisan profiles (your Instagram username may be visible with your review)

6. Your Rights (GDPR)

Under EU and Polish law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and personal data (note: public feedback will remain on the platform but can be anonymized)
  • Object to data processing
  • Data portability - receive your data in a structured format
  • Withdraw consent at any time

To exercise these rights, contact us at andrew@instarateapp.com

7. Data Retention

  • We keep your account data and feedback indefinitely to maintain the integrity of our review system
  • If you delete your account, we will remove your email address and personal identifiers, but feedback content may remain on the platform (anonymized)
  • You can request full deletion of your feedback by contacting us, though this may affect artisan profiles

8. Cookies

We use cookies for:

  • Location preferences: Remembering your selected location
  • Google Analytics: Understanding how visitors use our website

You can disable cookies in your browser settings, but this may limit some website functionality.

For more details, see our separate Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure data storage
  • Encrypted connections (HTTPS)
  • Access controls
  • Regular security updates

However, no internet transmission is 100% secure. We cannot guarantee absolute security.

10. Third-Party Links

Our platform displays Instagram profiles and may contain links to external websites. We are not responsible for the privacy practices of Instagram or other third-party sites.

11. Children's Privacy

Instarate is not intended for users under 16 years old. We do not knowingly collect data from children.

12. International Data Transfers

Your data is primarily stored in Poland/EU. If we use services outside the EU (such as some AI tools), we ensure appropriate safeguards are in place under GDPR.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website.

14. Contact Us

For any privacy questions or to exercise your rights, contact us at:

Email: andrew@instarateapp.com
Company: Instarate, Poland

You also have the right to lodge a complaint with the Polish data protection authority (UODO - Urząd Ochrony Danych Osobowych).